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Where repairs relate to communal, block or external issues, responsibility may be that of the Building Factor and NOT the landlord. We will then use your notification to inform the appropriate person(s) but the timeframes below will not apply.
Our aim is to deal with all repairs and maintenance issues within the timeframes below: Emergency Repairs: 24 Hours High Priority: 5 Days Medium Priority: 10 Days Low Priority: 14 Days
If you smell gas or detect a gas leak call National Gas Emergency Service
For loss of power call Scottish Power
For major water leaks call Scottish Water Authority
If you have an emergency when our lettings centre is closed please ensure that you are experiencing a true emergency and that the issue cannot be resolved during our lettings centre opening hours.
Also please remember that if a contractor is called out as an emergency when a repair is not justified and could have been dealt with during our normal office hours, tenants will be liable for all costs.
In an emergency report a repair here and call the 24hr emergency number 0141 345 2005 option 3
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By pressing submit I confirm that all other occupiers of the property are aware that contractors may visit to resolve the issue.
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